Developing a digital NHS ‘Waiting List’ for all


Royal Free London NHS Trust London




Strategy, Experience Design, Technology


Our challenge

How could we make it easier for patients to make a choice as to which hospital to go to for both Elective and Emergency care using a patient facing online tool, whilst enabling greater and more informed patient choice and helping smooth the demand and waiting times across care providers in the area?

In close partnership with the Innovation and Intelligent Automation (IIA) team at RFL we needed to demonstrate the application potential at pace, with an initial development to utilise only Royal Free data and static data for other sites in a user acceptance testing (UAT) setting.

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