A member of the Intelligent Automation (IIA) team, RFL.
Designing new tools with patients to interface with NHS
The ‘Waiting List’ online service, developed in close collaboration with our innovation design team and guided by the expertise of the Intelligent Automation (IIA) team during a 5-day design sprint workshop, is a rapidly created online service designed to enhance the efficiency and effectiveness of how patients interface with their NHS.
The long term vision is to utilise HealtheIntent for elective data and build an API for integration of non-elective data to achieve a more sustainable and scalable approach. Our work focussed on developing for the web, ensuring seamless usability and an intuitive user experience for everyone using the service.
A responsive web application was built with integration into Google navigation service as well as a dedicated NHS waiting time data source. Our application design follows the recommended NHS digital service manual guideline.
From planning to discovery to an MVP product ready to be used across London, we have designed and developed a digital service — steered by staff and patients; and today continue to maintain the development of this essential web application and service design.
The Pivotal Role of Digital Technology in Enhancing Patient Care within the NHS
The London Ambulance Service’s Data Integration and Retrieval Solution: Unleashing Efficiency